New mobile app invites residents to report issues directly to City departments
The City of Fishers has launched a new mobile app to provide residents with a one-stop-shop for City services. The Fishers Connect app provides an easy way for residents to report non-emergency issues within the community related to City maintained roadways, street signs, storm water, water, sewer, streetlights, and park infrastructure elements. The app also provides quick links to City information and forms related to City services. The free app is now available for download from the App Store and on Google Play.
The City of Fishers’ Business Solutions Group partnered with developer SeeClickFix to create the app. Residents can also access Fishers Connect from the City website at fishers.in.us/FishersConnect.
With the app, residents can take a photo of the issue that needs be fixed and submit the photo, description of the issue, and GPS location—automatically provided by the app—directly to City departments. From there, residents can track the progress of their reported issue and receive confirmation once the problem is fixed. Residents can also view a map of all reported issues within Fishers and create custom “watch areas” to receive updates on issues in a specific area of their community.
The app also integrates social elements and invites residents to comment on issues reported by others, and integrates with social media platforms such as Facebook, Twitter, and NextDoor.
“Fishers Connect makes it easier than ever for our residents to report concerns directly to their city government, and allows for increased transparency as residents can view all of the issues reported across their community and follow the progress of these issues until they are resolved,” said Fishers Mayor Scott Fadness. “We are always looking to centralize information and resources for our residents, and Fishers Connect truly serves as that one-stop-shop.”
The app also includes links to important information and resources for residents, including:
- The City’s COVID-19 response and community information
- How to sign up for free COVID-19 testing with the Fishers Health Department ·
- Contact information for City Hall and a list of frequently asked questions
- Forms to report private property issues, such as high grass and weeds
- How to report noise and non-emergency issues to the Fishers Police Department
- Drive Fishers construction and road closure updates
- Stigma Free Fishers mental health resources
- Fishers Parks information
- Sign up for City emails and links to the City of Fishers’ social media accounts